How long do shipments to the USA take to arrive?
Expedited Parcel USA: Once shipped it can take anywhere from 7 to 14 business days; depending on customs. For Express Post USA it can take anywhere from 6 to 10 business days; depending on customs.
What Condition are Your Garments In?
We do not sell used garments! All garments sold are NEW with or NEW without tags. If we find a flaw or defect in a garment that is so minor as to be considered negligible, then that flaw or defect will be identified in that garment’s listing. All garments are stored in a SMOKE FREE environment, away from direct sunlight, heat, and/or other items that could adversely affect them. We keep detailed photographs and records of all garments sold; and we do not use drop shippers, we ship directly from our Canadian warehouse.
Do I Get a Tracking Number for My Shipment?
For each shipment sent within Canada and to the USA, an online tracking number is sent to the buyer which can be used at www.canadapost.ca
Online tracking is NOT available for international shipments, however, we do have a tracking number on file for the shipment and international sellers can contact via email for shipment status updates.
When Can I Expect My Order to Arrive?
For all locations worldwide, we have a three (3) business day turn around time to get your order out the door.
Whenever possible, we do our best to ship on the next business day.
The estimated delivery times shown below, do not include our three (3) business day turn around time.
Canada Post Expedited Parcel: 3 to 5 business days depending on location
Canada Post Express Post: 1 to 3 business days depending on location
Canada Post Expedited Parcel: 10 to 14 business days depending on customs, etc.
Depends on shipping location and selected shipping method
The delivery estimates shown above are provided by Canada Post and as per Canada Post, they take affect only on the date that the shipment was accepted at the Post Office and not on the date that the shipping label was printed.
Canada Post does not guarantee delivery times for shipments to non-Canadian destinations, the time frames shown above are estimates only.
Do you have a handling charge?
No, we do not charge a handling fee. We cover the additional hidden costs of shipping such as purchasing shipping bags and boxes, packing tape, labels, printer ink, etc., ourselves. We do not pass these costs on to our customers! We also have not increased, and will not increase our prices to cover these costs. WE SELL FAIRLY AND HONESTLY!
Do you offer shipping insurance?
Yes, insurance is included free of charge for all domestic and international shipments that are valued at under $100. For orders valued at $100 and up, there is a .50 cent charge for insurance per $100 of additional value. This is the fee we are charged by Canada Post for insurance for orders valued at over $100.
Do you offer international shipping, and if so, how much do it cost?
We ship worldwide.
Charges are based on the final weight and dimensions of the package and also on the shipping method selected. We do not have hidden or additional charges.
Buyers pay the cost of having the shipment sent to their address. Contact us with your full shipping address to get a cost quote.
When is Payment Due?
For single garments purchased, payment is due in three (3) business days from the date on which the item was purchased.
For multiple garments purchased, payment is due in seven (7) business days from the date on which the first item was purchased.
See our 'Terms' for complete payment details.
How do you handle unpaid purchases?
We will file an unpaid item report against the buyer's account for all non-payment of purchases. We will leave negative feedback and we will permanently block the buyer from shopping at our store in the future.
Is insurance required for return shipments?
It is not required, however, we will not be responsible for return shipments that do not reach us.
We highly recommend that the buyer purchase return shipping insurance to insure against loss.
No exchange or refund of a defective item will be given for items that we do not receive back from the buyer.
See our 'Terms' for full details.
Which return shipping methods do you accept?
WITHOUT EXCEPTION we DO NOT accept returns via any couriers!
In the past when we accepted courier return shipments, we were charged high brokerage and other fees by the courier companies. We simply cannot afford to pay these fees. We ship out via Canada Post and require that ALL returns come via the cheapest Canada Post, USPS, or the cheapest international air return methods available. We strongly recommend that the customer insure the return shipment because we will not be held responsible for refunding or exchanging garments for return shipments that do not reach us.
Who pays for return shipments?
For non-seller fault returns or exchanges, the buyer pays.
For seller fault returns or exchanges, the seller pays.
Read our 'Terms' for full details and for a definition of what is a non-seller and a seller fault return.
How Much Do You Charge for Shipping?
ONTARIO CANADA: EXPEDITED PARCEL $8.00
EXPRESS POST $10.75
REST OF CANADA: EXPEDITED PARCEL $10.50
EXPRESS POST $15.50
USA EXPEDITED PARCEL $11.70
EXPRESS POST: Per final shipment weight and dimensions
INTERNATIONAL: Per final shipment method, weight and dimensions
COMBINED SHIPPING: Customer pays the flat rate shown above plus:
$1.25 per additional item shipped in Canada;
$1.75 per additional item shipped USA;
International shipments based on final weight and dimensions
DO NOT PAY UNTIL WE SEND OUT A FINAL INVOICE WITH THE CORRECT RATES!
If payment was made before we could send the adjusted invoice, we will not be able to go back and make changes to that order! After payment was received, the system does not allow sellers to make changes to paid orders because the system considers paid orders to be closed orders!
The shipping that we charge is less than what it costs us to ship to you! It costs more to ship from and within Canada than it does to ship from and within the USA!
What Happens if My Payment Does Not Clear?
For all payments made that do not clear the customer's account, the customer will be charged a $5.00 Non-Sufficient Funds (NSF) fee that will be invoiced via PayPal and that must be paid before the order is shipped.
Do You Charge Sales Tax?
We are a licensed Canadian business and we are required by law to collect from all Ontario, Canada, customers or from customers who ship their order to an Ontario, Canada, address, the Retail Sales Tax (RST/PST).
If the RST/PST tax is not shown on your invoice, please contact us prior to payment so that we can adjust your invoice to include payment of the required RST/PST tax. If you paid for your order and the tax was not paid, we will invoice you via PayPal for payment of the tax prior to shipment of your order.
Do You Have a Re-Stocking Fee for Returned Orders?
For items returned for refund, we charge a 15% re-stocking fee. The fee is deducted from the final sale price of the garment only. The re-stocking fee will be waived only for garments being returned for exchange or for seller fault returns. Original shipping and handling is non refundable for non seller fault returns.
What Condition Must Returned Garments be in?
All garments sold are BRAND NEW and we expect them back in that same BRAND NEW condition; we keep detailed photos of all garments!
Garments MUST BE returned with all tags, accessories, and in the original manufacturers or other protective packaging.
WITHOUT EXCEPTION, no refund will be given and no exchange will be allowed for any garment that were worn or damaged (including perfume, tobacco or other smells) or if missing tags and/or accessories and manufacturer's or other protective packaging
How are Non-Seller Fault Returns Handled and What is a Non-Seller Fault Return?
NON SELLER FAULT RETURNS
To return a garment for refund or exchange, the customer must contact us within three (3) calendar days of receiving their shipment for issuance of the required Return Merchandise Authorization (RMA) code and for return addressing and other instructions.
We use the RMA code to easily track returns per customer. Only returns post marked within three (3) business days of receipt of the RMA code will be accepted back for exchange or refund.
All returns post marked outside of three (3) business days of receiving the RMA code, or returns received without the RMA code clearly marked on the outside of the return shipment, will be refused at the post office and returned as sender unknown and no refund will be issued and no exchange allowed. Without the RMA code, we have no idea who you are or that a return shipment is expected from you or what type of return we have authorized!
If a customer wishes to exchange a garments rather than accept a refund, the customer may do so but must pay any difference in cost between the garments (if applicable), and the customer must pay the cost associated with having the exchanged garment shipped out.
We have a 15% re-stocking fee that is charged for a garment that is being returned for refund. The fee is applied by taking the final sale price of the garment and deducting 15% of that sale price. The 15% re-stocking fee will be waived only for garments being returned for exchange or for garments returned due to a fault of the sellers. Original shipping and handling is non refundable for non seller fault returns.
What is a Non Seller Fault Return?
A garment that was purchased that does not fit the customer the way the customer feels it should, or that the customer simply does not like. This is not any fault of the seller. We provide actual garment measurements in the garment's listing, and we provide accurate descriptions and photographs of the garment;
a size variation of one (1) inch or less between two identical garments from the same manufacturer in the same size but in different colors; this is a manufacturer's sizing variation that we have no control over. When we receive garments, we measure one garment in each size from the same garment lot; time does not allow us to individually measure each garment received in a particular size;
See the 'Seller Fault Returns' section (below) for when a sizing issue would be considered a fault of the seller;
skin sensitivities or allergies, etc. to fabrics (fabrics composition is stated in each listing);
color variations from monitor to monitor; and
any issues related to manufacturer defects previously described in the garment's listing or for issues not related to gross misrepresentation by the seller.
How are Seller Fault Returns Handled and What is a Seller Fault Return?
The Return Merchandise Authoriztion (RMA) code is also required for all 'Seller Fault Returns' (see the 'Non-Seller Fault Returns' section above for complete details).
For all seller fault returns or exchanges, depending on the situation, the seller may request that the customer provide a digital image of the problem with the garment so that the seller can look at the image(s) and use it as a means of determining the validity of the customer's seller fault return request. The image(s) will also be used for income tax purposes as we will need to write the garment(s) off as a loss.
What is a Seller Fault Return?
We realize that the seller's error in description, gross misrepresentation of an item, or a manufacturer's defect in a garment that was not previously described in the garment's listing is NEVER the fault of the customer.
If a customer claims that a garment does not fall into the measurement range as provided in the garment's listing, the seller will ask the customer to measure the garment (non stretched) and if the sizing is not within the range shown in the garment's listing (excluding differences of one (1) inch or under, which are a manufacturers sizing variation between garments), then this would be considered a seller fault return. The seller will also measure the garment once it is received back into stock; so we ask customers to measure accurately!
Only for seller fault returns will the seller waive the re-stocking fee, reimburse the return shipping cost, the original shipping and handling charges, and any RST/PST tax paid (if applicable). For seller fault returns for exchange, the cost to ship the exchanged garment to the customer will be paid by the seller. See the 'Accepted Return Shipping Methods' section (below) for acceptable return shipping methods as we will not reimburse return shipping costs for more expensive return shipping methods.
For all returns due to a fault of the seller, the seller retains the option to either exchange the garment with an identical garment that measures accurately and is not defective, or if an identical garment is not available, then the customer will have the choice of choosing another garment of equal or lesser value or the customer may request a full refund. If the customer chooses another garment in exchange and that garment is of greater value, the difference in cost between garments will be the responsibility of the customer.