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SHIPPING RATES and DELIVERY TIMES

ONTARIO CANADA: EXPEDITED PARCEL $8.00
EXPRESS POST $10.75

REST OF CANADA: EXPEDITED PARCEL $10.50
EXPRESS POST $15.50


USA EXPEDITED PARCEL $11.70
EXPRESS POST: Per final shipment weight and dimensions

INTERNATIONAL: Per final shipment method, weight and dimensions

COMBINED SHIPPING: Customer pays the flat rate shown above plus:

$1.25 per additional item shipped in Canada;
$1.75 per additional item shipped USA;
International shipments based on final weight and dimensions

DO NOT PAY UNTIL WE SEND OUT A FINAL INVOICE WITH THE CORRECT RATES!

If payment was made before we could send the adjusted invoice, we will not be able to go back and make changes to that order! After payment was received, the system does not allow sellers to make changes to paid orders because the system considers paid orders to be closed orders!

The shipping that we charge is less than what it costs us to ship to you! It costs more to ship from and within Canada than it does to ship from and within the USA!


EXPECTED DELIVERY TIMES
For all locations worldwide, we have a three (3) business day turn around time to get your order out the door.

Whenever possible, we do our best to ship on the next business day.

The estimated delivery times shown below, do not include our three (3) business day turn around time.

CANADIAN SHIPMENTS
Canada Post Expedited Parcel: 3 to 5 business days depending on location
Canada Post Express Post: 1 to 3 business days depending on location

USA SHIPMENTS
Canada Post Expedited Parcel: 10 to 14 business days depending on customs, etc.

INTERNATIONAL SHIPMENTS
Depends on shipping location and selected shipping method

The delivery estimates shown above are provided by Canada Post and as per Canada Post, they take affect only on the date that the shipment was accepted at the Post Office and not on the date that the shipping label was printed.

Canada Post does not guarantee delivery times for shipments to non-Canadian destinations, the time frames shown above are estimates only.
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PAYMENT

PayPal is the ONLY acceptable payment method that we use!

We are a licensed Canadian business and we are required by law to collect from all Ontario, Canada, customers or from customers who ship their order to an Ontario, Canada, address, the Retail Sales Tax (RST/PST).

If the RST/PST tax is not shown on your invoice, please contact us prior to payment so that we can adjust your invoice to include payment of the required RST/PST tax. If you paid for your order and the tax was not paid, we will invoice you via PayPal for payment of the tax prior to shipment of your order.


Requests for extension of the payment due times, MUST be made BEFORE purchasing from us!

* single garment purchased, payment is due no later than three (3) calendar days from the date on which the garment was purchased; and

* multiple garments purchased, payment is due no later than seven (7) calendar days from the date on which the first garment was purchased.


For all payments made that do not clear the customer's account, the customer will be charged a $5.00 Non-Sufficient Funds (NSF) fee that will be invoiced via PayPal and that must be paid before the order is shipped.


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RETURN AND EXCHANGE POLICY

CUSTOMER SATISFACTION GUARANTEED; NO QUESTIONS ASKED
Only Please be Kind and Abide by our Policies as Shown Below!


CONDITION RETURNED ITEMS MUST BE IN

All garments sold are BRAND NEW and we expect them back in that same BRAND NEW condition; we keep detailed photos of all garments!

Garments MUST BE returned with all tags, accessories, and in the original manufacturers or other protective packaging. WITHOUT EXCEPTION, no refund will be given and no exchange will be allowed for any garment that were worn or damaged (including perfume, tobacco or other smells) or if missing tags and/or accessories and manufacturer's or other protective packaging.


NON SELLER FAULT RETURNS
To return a garment for refund or exchange, the customer must contact us within three (3) calendar days of receiving their shipment for issuance of the required Return Merchandise Authorization (RMA) code and for return addressing and other instructions.

We use the RMA code to easily track returns per customer. Only returns post marked within three (3) business days of receipt of the RMA code will be accepted back for exchange or refund.

All returns post marked outside of three (3) business days of receiving the RMA code, or returns received without the RMA code clearly marked on the outside of the return shipment, will be refused at the post office and returned as sender unknown and no refund will be issued and no exchange allowed. Without the RMA code, we have no idea who you are or that a return shipment is expected from you or what type of return we have authorized!

If a customer wishes to exchange a garments rather than accept a refund, the customer may do so but must pay any difference in cost between the garments (if applicable), and the customer must pay the cost associated with having the exchanged garment shipped out.

We have a 15% re-stocking fee that is charged for a garment that is being returned for refund. The fee is applied by taking the final sale price of the garment and deducting 15% of that sale price. The 15% re-stocking fee will be waived only for garments being returned for exchange or for garments returned due to a fault of the sellers. Original shipping and handling is non refundable for non seller fault returns.

What is a Non Seller Fault Return?
A garment that was purchased that does not fit the customer the way the customer feels it should, or that the customer simply does not like. This is not any fault of the seller. We provide actual garment measurements in the garment's listing, and we provide accurate descriptions and photographs of the garment;
a size variation of one (1) inch or less between two identical garments from the same manufacturer in the same size but in different colors; this is a manufacturer's sizing variation that we have no control over. When we receive garments, we measure one garment in each size from the same garment lot; time does not allow us to individually measure each garment received in a particular size;

See the 'Seller Fault Returns' section (below) for when a sizing issue would be considered a fault of the seller;

skin sensitivities or allergies, etc. to fabrics (fabrics composition is stated in each listing);

color variations from monitor to monitor; and

any issues related to manufacturer defects previously described in the garment's listing or for issues not related to gross misrepresentation by the seller.


SELLER FAULT RETURNS
The Return Merchandise Authoriztion (RMA) code is also required for all 'Seller Fault Returns' (see the 'Non-Seller Fault Returns' section above for complete details).

For all seller fault returns or exchanges, depending on the situation, the seller may request that the customer provide a digital image of the problem with the garment so that the seller can look at the image(s) and use it as a means of determining the validity of the customer's seller fault return request. The image(s) will also be used for income tax purposes as we will need to write the garment(s) off as a loss.

What is a Seller Fault Return?
We realize that the seller's error in description, gross misrepresentation of an item, or a manufacturer's defect in a garment that was not previously described in the garment's listing is NEVER the fault of the customer.

If a customer claims that a garment does not fall into the measurement range as provided in the garment's listing, the seller will ask the customer to measure the garment (non stretched) and if the sizing is not within the range shown in the garment's listing (excluding differences of one (1) inch or under, which are a manufacturers sizing variation between garments), then this would be considered a seller fault return. The seller will also measure the garment once it is received back into stock; so we ask customers to measure accurately!

Only for seller fault returns will the seller waive the re-stocking fee, reimburse the return shipping cost, the original shipping and handling charges, and any RST/PST tax paid (if applicable). For seller fault returns for exchange, the cost to ship the exchanged garment to the customer will be paid by the seller. See the 'Accepted Return Shipping Methods' section (below) for acceptable return shipping methods as we will not reimburse return shipping costs for more expensive return shipping methods.

For all returns due to a fault of the seller, the seller retains the option to either exchange the garment with an identical garment that measures accurately and is not defective, or if an identical garment is not available, then the customer will have the choice of choosing another garment of equal or lesser value or the customer may request a full refund. If the customer chooses another garment in exchange and that garment is of greater value, the difference in cost between garments will be the responsibility of the customer.


ACCEPTED RETURN SHIPPING METHODS

WITHOUT EXCEPTION we DO NOT accept returns via any couriers!

In the past when we accepted courier return shipments, we were charged high brokerage and other fees by the courier companies. We simply cannot afford to pay these fees. We ship out via Canada Post and require that ALL returns come via the cheapest Canada Post, USPS, or the cheapest international air return methods available. We strongly recommend that the customer insure the return shipment because we will not be held responsible for refunding or exchanging garments for return shipments that do not reach us.
Last Updated: 17 Oct 2016 11:35:31 PDT home  |  about  |  terms  |  contact
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